Privacy Policy
Last Updated: June 7, 2026
Privacy Policy
Last updated: June 2026
Ace Physio Sports ("we", "us", "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website at acephysiosport.com, book an appointment, or receive treatment at our clinic.
By using our website or services, you agree to the collection and use of your information as described in this policy.
Who We Are
Ace Physio Sports East Gate Building, 46 East Coast Road, #08-03, Singapore 428766 Phone: +65 81535374 Email: admin@acephysiosports.com Data Protection Officer: admin@acephysiosports.com
What Personal Data We Collect
Data you provide directly:
- Full name
- Email address and phone number (including WhatsApp)
- Date of birth and gender
- Medical history, current symptoms, and condition details
- Insurance provider and membership details
- Payment information (processed securely — we do not store card details)
- Communications sent via contact forms, email, WhatsApp, or phone
Data collected automatically when you visit our website:
- IP address and browser type
- Pages visited and time spent
- Referring website or search query
- Device type and cookie data
Data from third parties:
- Basic booking information from third-party platforms such as Doctor Anywhere
- Insurance policy and claim information from your insurer where applicable
Why We Collect Your Data and How We Use It
Providing physiotherapy services: To assess your condition, plan and deliver treatment, maintain your clinical records, and track your recovery progress.
Appointment management: To confirm, reschedule, or cancel appointments and send reminders.
Billing and insurance: To process payments, issue invoices, handle direct billing with CIGNA, Allianz, and Doctor Anywhere, and assist with reimbursement claims.
Communication: To respond to enquiries submitted via our website, WhatsApp, phone, or email.
Service improvement: To analyse how our website is used so we can improve its content and functionality. This data is aggregated and not linked to individual identities.
Marketing (with your consent only): If you have opted in, we may send health tips, clinic updates, or offers by email or WhatsApp. You can unsubscribe at any time by contacting us.
Legal compliance: To meet our obligations as AHPC-registered practitioners and comply with applicable Singapore laws.
Who We Share Your Data With
We do not sell, rent, or trade your personal data. We share it only in these limited circumstances:
Insurance providers: Where direct billing is used, we share relevant clinical and billing information with your named insurer.
Referring doctors and specialists: With your consent, we may share clinical reports with your GP or specialist to coordinate your care.
Service providers: Trusted third parties who help us operate our website and clinic management systems. All are contractually bound to handle your data securely.
Legal authorities: Where required by Singapore law, court order, or regulatory authority.
Emergency situations: With emergency services or medical personnel where necessary to protect your life or safety.
Clinical Records and Medical Data
Your clinical records are treated with the highest level of confidentiality. As AHPC-registered practitioners, we are bound by professional obligations regarding patient confidentiality.
Clinical records are retained for a minimum of 6 years from your last appointment, or until you turn 21 years of age, whichever is later, in compliance with Singapore's medical records retention guidelines. After the retention period, records are securely destroyed.
How We Protect Your Data
We implement appropriate technical and organisational measures including:
- HTTPS encryption on our website
- Password-protected clinic management systems with role-based access
- Secure physical storage for paper records
- Regular staff training on data protection
- Strict need-to-know access controls
No method of internet transmission is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security.
Cookies
Our website uses cookies to improve your browsing experience and analyse traffic.
Essential cookies: Required for the website to function. Cannot be disabled.
Analytics cookies: We use Google Analytics via Google Tag Manager to understand how visitors use our site. Data is anonymous and aggregated. Opt out at https://tools.google.com/dlpage/gaoptout
Marketing cookies: Used for Google Ads conversion tracking when you arrive via an advertisement. These do not identify you personally.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Your Rights Under the PDPA
You have the right to:
Access your data: Request a copy of the personal data we hold about you.
Correct your data: Request correction of inaccurate or incomplete data.
Withdraw consent: Withdraw consent for marketing at any time, without affecting previous processing.
Erasure: Request deletion of your data where we no longer have a legitimate reason to retain it. Note that clinical records must be kept for the statutory minimum period.
To exercise any of these rights, contact us at admin@acephysiosports.com or +65 81535374. We will respond within 30 days.
Data Retention
Clinical records — 6 years from last appointment (minimum) Billing and payment records — 5 years Website enquiry forms — 2 years Marketing consent records — Until withdrawal of consent plus 1 year Website analytics data — 26 months
Children's Data
Where a patient is under 18, we require consent from a parent or legal guardian before collecting or processing their personal data. Records for minors are retained until the later of 6 years from the last appointment or the patient's 21st birthday.
Changes to This Policy
We may update this Privacy Policy periodically. The Last updated date at the top reflects the most recent revision. For significant changes, we will notify existing patients by email where we hold a valid address.
Contact and Complaints
Ace Physio Sports East Gate Building, 46 East Coast Road, #08-03, Singapore 428766 Email: admin@acephysiosports.com Phone: +65 81535374
If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission Singapore at https://www.pdpc.gov.sg